Privacy Policy

1. Introduction

Welcome to Ayora's Privacy Policy. This Privacy Policy is provided by Ayora Technologies, Inc. ("Ayora," "we," "us," or "our"), a Delaware corporation. At Ayora, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We collect several types of information from and about users of our platform, including:

• Personal Information: Name, email address, password, and contact information that you provide when you register for an account.
• Profile Information: Information you provide in your profile, including profile photos, business information, service descriptions, and other details you choose to share.
• Service Provider Information: If you register as a service provider, we collect additional information such as business name, service titles, pricing, qualifications, and other relevant professional details.
• User-Generated Content: Reviews, ratings, comments, and other content you post on our platform.
• Media: Photos and other media files you upload to our platform.
• Transactional Information: Information about your interactions with the platform, including your browsing activity, searches, and favorites.
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the platform.

3. How We Use Your Information

We use the information we collect about you for various purposes, including:

• Creating and managing your account
• Providing, personalizing, and improving our services
• For service providers, facilitating connections with potential clients
• Processing and displaying reviews and ratings
• Enabling communication between users and service providers
• Sending you notifications, updates, and marketing communications
• Maintaining the security and functionality of our platform
• Analyzing usage patterns to improve our services
• Complying with legal obligations

4. How We Share Your Information

We may share your personal information in the following situations:

• Public Profiles: If you are a service provider, information you provide in your profile is publicly viewable on our platform.
• Reviews and Ratings: Reviews and ratings you submit are visible to other users of the platform.
• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf (such as payment processing, data analysis, email delivery, hosting services, and customer service).
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate security measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

We use secure session configurations and implement password security measures. Your password is stored in an encrypted format, and we never have access to your actual password.

Data Breach Notification: In the event of a data breach that compromises your personal information, we will notify affected users and relevant authorities as required by applicable law. We will make reasonable efforts to notify you via email or through a notice on our platform within a reasonable time period after we become aware of the breach.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to withdraw consent at any time, where we rely on consent to process your information
• The right to object to processing of your personal information
• The right to data portability
• The right to opt-out of marketing communications (you can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us)
• The right to restrict processing of your personal information in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that we may need to verify your identity before processing certain requests.

California Privacy Rights: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

7. Cookies and Similar Technologies

Ayora uses cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for the following purposes:

• To maintain your session and authenticate you across our platform
• To remember your preferences and settings
• To analyze how you use our platform
• To improve our services and user experience

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience.

8. Third-Party Services

Our platform uses certain third-party services, including:

• Cloudinary: We use Cloudinary to store and serve images uploaded to our platform. Your uploaded images are stored on Cloudinary's servers. Cloudinary's privacy policy can be found at https://cloudinary.com/privacy.
• MongoDB: We use MongoDB to store user data and platform content. MongoDB's privacy policy can be found at https://www.mongodb.com/legal/privacy-policy.
• Express Session: We use Express Session to manage user sessions, which stores session data on our servers.

These third-party services have their own privacy policies, and we recommend that you review their policies to understand how they process your information. We are not responsible for the privacy practices of these third-party services.

International Data Transfers: Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

9. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such information.

If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately so we can delete such information.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Information: We retain your account information for as long as your account is active. If you deactivate your account, we will delete your personal information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
• Email Verification Tokens: Unverified accounts and associated email verification tokens are automatically deleted after 24 hours if the email is not verified.
• Public Content: Content that you have made public (such as service provider profiles, reviews, and ratings) may remain visible on the platform even after account deletion, unless you specifically request its removal or we determine it should be removed for legal or policy reasons.
• Legal Requirements: We may retain certain information as required by law, for dispute resolution, or to enforce our agreements.

When we delete your personal information, it will be deleted from our active databases, but may remain in our backup systems for a limited period before being permanently deleted.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. For material changes that affect your rights or how we use your information, we may also notify you via email or through a prominent notice on our platform.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights regarding your personal information, please contact us at:

Ayora Technologies, Inc.
Email: support@ayora.com

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.