Privacy Policy

1. Introduction

Welcome to Ayora's Privacy Policy. At Ayora, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We collect several types of information from and about users of our platform, including:

• Personal Information: Name, email address, password, and contact information that you provide when you register for an account.
• Profile Information: Information you provide in your profile, including profile photos, business information, service descriptions, and other details you choose to share.
• Service Provider Information: If you register as a service provider, we collect additional information such as business name, service titles, pricing, qualifications, and other relevant professional details.
• User-Generated Content: Reviews, ratings, comments, and other content you post on our platform.
• Media: Photos and other media files you upload to our platform.
• Transactional Information: Information about your interactions with the platform, including your browsing activity, searches, and favorites.
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the platform.

3. How We Use Your Information

We use the information we collect about you for various purposes, including:

• Creating and managing your account
• Providing, personalizing, and improving our services
• For service providers, facilitating connections with potential clients
• Processing and displaying reviews and ratings
• Enabling communication between users and service providers
• Sending you notifications, updates, and marketing communications
• Maintaining the security and functionality of our platform
• Analyzing usage patterns to improve our services
• Complying with legal obligations

4. How We Share Your Information

We may share your personal information in the following situations:

• Public Profiles: If you are a service provider, information you provide in your profile is publicly viewable on our platform.
• Reviews and Ratings: Reviews and ratings you submit are visible to other users of the platform.
• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf (such as payment processing, data analysis, email delivery, hosting services, and customer service).
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate security measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

We use secure session configurations and implement password security measures. Your password is stored in an encrypted format, and we never have access to your actual password.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to withdraw consent at any time, where we rely on consent to process your information
• The right to object to processing of your personal information
• The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Similar Technologies

Ayora uses cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for the following purposes:

• To maintain your session and authenticate you across our platform
• To remember your preferences and settings
• To analyze how you use our platform
• To improve our services and user experience

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience.

8. Third-Party Services

Our platform uses certain third-party services, including:

• Cloudinary: We use Cloudinary to store and serve images uploaded to our platform. Your uploaded images are stored on Cloudinary's servers.
• MongoDB: We use MongoDB to store user data and platform content.
• Express Session: We use Express Session to manage user sessions.

These third-party services have their own privacy policies, and we recommend that you review their policies to understand how they process your information.

9. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: support@ayora.com